Privacy Policy
Effective Date: October 22, 2025
At The Skin Shop, your privacy matters. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website (theskinshop.ca) or otherwise engage with us online.
By using our site, you agree to the terms of this policy.
1. Information We Collect
We collect personal information to provide you with a seamless shopping experience and to improve our products and services. The information we may collect includes:
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Contact information: name, email address, billing and shipping address, and phone number.
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Payment information: credit or debit card details, PayPal, or other payment method details.
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Order information: products purchased, purchase history, and delivery preferences.
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Device and usage data: IP address, browser type, time zone, pages visited, and referring sites.
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Marketing preferences: when you sign up for newsletters, SMS updates, or promotions.
We collect this information directly from you when you place an order, subscribe to communications, or interact with our website.
2. How We Use Your Information
We use your personal information to:
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Process and fulfill your orders.
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Communicate with you regarding your order status or inquiries.
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Send promotional updates and marketing communications (if you’ve opted in).
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Prevent fraud and ensure transaction security.
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Improve our website experience and product offerings.
You can unsubscribe from marketing emails at any time by clicking “unsubscribe” in any email or contacting us directly.
3. Sharing Your Information
We value your trust and only share your information when necessary to operate our business. We may share data with:
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Service providers: trusted partners such as Shopify (our e-commerce platform), payment processors, shipping carriers, and marketing tools that help us fulfill orders and improve services.
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Legal authorities: when required to comply with applicable laws, court orders, or law enforcement requests.
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Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell or rent your personal information to third parties.
4. Cookies and Analytics
Like most websites, The Skin Shop uses cookies and similar technologies to personalize your experience and analyze site traffic. Cookies help remember your preferences, shopping cart contents, and browsing activity.
You can control or disable cookies in your browser settings. However, doing so may affect site functionality.
We may also use third-party analytics tools such as Google Analytics to better understand how users interact with our site. You can learn more about how Google uses your data here: https://policies.google.com/privacy
5. Shopify
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Shopify stores your data on secure servers behind a firewall and adheres to strong privacy and data protection practices.
You can read Shopify’s full Privacy Policy here:
https://www.shopify.com/legal/privacy
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected — such as processing transactions, complying with legal obligations, resolving disputes, or enforcing agreements.
Once your data is no longer needed, it is securely deleted or anonymized.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
While no method of transmission over the Internet or electronic storage is completely secure, we continually update our practices to meet industry standards.
8. Your Rights
You have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Withdraw consent for marketing communications.
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Request deletion of your personal data (subject to legal and contractual obligations).
To exercise these rights, please contact us at glow@theskinshop.ca.
9. Minors
Our site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us to have it removed.
10. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Effective Date.” Your continued use of our site after such changes constitutes acceptance of the updated terms.
12. Contact Us
For questions, requests, or concerns regarding your privacy, please contact:
The Skin Shop
Email: glow@theskinshop.ca
Chatham, Ontario, Canada